Privacy and Cookies notice for website users

Version 2.0 Effective from 07 July 2024

Introduction

“We”, “us”, “our” and “GreenHearth” for the purposes of this notice means GreenHearth Limited a limited liability company incorporated in England and Wales with the registered number 15507918 and a data controller for the purposes of data protection law.

About this notice

We use a variety of different technologies on our website. These technologies include cookies, scripts, fonts and images. Some of these are considered as necessary for us to deliver the website to you. Others are used to enhance our understanding of how you use our website, or to assist in our marketing activities.

The purpose of this notice it to explain how we use such technologies and the third parties we work with, and to provide you with clear information about their purpose. It also explains how you can control your online preferences.

This website collects personal data to power our site analytics, including:

  •       Information about your browser, network, and device

  •      Web pages you visited prior to coming to this website

  •       Your IP address

This information may also include details about your use of this website, including:

  •     Clicks

  •      Internal links

  •       Pages visited

  •       Scrolling

  •      Searches

  •       Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

A privacy notice relating to personal information we collect with customers, potential customers and other third parties can be found on our website.

Cookies - What are they?

A “cookie” is a small text file that’s stored on your computer, smartphone, tablet, or other device when you visit a website or use an app. They contain specific information relating to your use of our web site or app, such as login credentials; your preference settings or tracking identifiers.

Cookies are set by our web server, your browser and the web servers of the third parties whose cookies we deploy on our websites and apps. They can be read, updated or deleted by those same servers each time you visit our web site, depending on the type of cookie.

Some cookies are deleted when you close your browser. These are known as session cookies. Other cookies (such as tracking cookies or authentication cookies) remain on your device until they expire, or you delete them from your browser. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

This website uses persistent cookies.

Some cookies can impact your fundamental rights to privacy and the protection of your data. As such, we require your consent before they can be accessed or stored on your device. For this reason, we limit our use of cookies as explained below.

Cookies - How we use them

We may use cookies and other similar technologies to:

  •      provide products and services that you request and to provide a secure online environment;

  •      deliver marketing and to manage our marketing relationships with our third-party marketing partners;

  •      assists us to identify when marketing campaigns have been effective and enable us to provided targeted marketing;

  •      give you a better online experience and track website performance; and

  •       help us make our website more relevant to you.

Here we explain a bit more about each of these types and how you can control their use.

Essential Cookies

These are cookies that are essential for the safe operation of our website and for us to provide a product or service you have requested.

Without these cookies we are unable to provide some products or services that you might request.  This category of cookies cannot be disabled.

These cookies may be used to:

  •     Enable you to log into the secure areas of our website

  •      Track errors on our website and enable us to report incidents to our regulators

  •       Deliver interactive services, such as Webchat and Call-backs.

  • Keep our website secure and protect against online fraud

  • Record your preference regarding our use of cookies on your device.

Essential Cookies cannot be disabled

Non - Essential Cookies

Non-Essential Cookies include:

  •      Customer Experience

  •      Performance Cookies

  •     Functionality Cookies

  •     Targeting Cookies

All Non-Essential Cookies are disabled unless you accept them using the popup window when you first enter the site in which case they will be permitted for the next 30 days before you are asked again.

Customer Experience

These are first-party cookies that we may use to generate reports based on data from visits to the website, without knowing who the visitor is. These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and visitor journeys.

These also include cookies that help us improve the visitor journey through presenting applicable content around products and services based on a visitor’s navigation around the site without knowing the personal identity of the user.

Using cookies to track the most visited areas of our website and to identify when users encounter errors on the website, will help us ensure that our website layout is optimised to remove confusing or ineffective content.

Performance Cookies

These cookies may be set by us or our third-party analytics providers and could allow us to record certain information about you, such as the pages you visit on our web site; how many times you visit our website; and links you might click on.

We may use this type of cookie to understand and analyse how visitors use our online services and look for ways to improve them.

The third-party analytics providers may also collect other information about you such as your IP address, your geographical location, what type of device you are using and information about the device. This information can be used to create a unique fingerprint to help further identify you on other webpages you might visit and can be used to create a profile of your online activities and interests.

Functionality Cookies

These cookies remember your preferences and tailor the website to provide enhanced features. Without these cookies, we cannot remember your choices or personalise your online experience.

We may use this type of cookie to:

  •     remember you between visits on your personal devices;

  •     simplify online interactions by remembering previous actions;

  •     Remembering relevant information as you browse from page to page to save you re-entering the same information repeatedly; and

  •    Provide enhanced features, such as playing videos or allowing you to post a comment.

Targeting Cookies

These cookies could be set by us (or our third-party marketing partners, which may include social media platforms such as Facebook, Twitter and LinkedIn amongst others, and video streaming platforms such as Youtube) and are used to deliver onsite or offsite adverts relevant to you and your interests and to help measure the effectiveness of advertising campaigns. These cookies are called retargeting cookies and can track your browsing history and online activities across websites to create a profile of your online activities and interests.

This information may be shared with our third-party marketing partners and will enable us to serve you with advertising when you visit other sites (for example, to remind you of our products or services or to provide you with special offers). This could include information about your browsing activity, your device’s IP address, cookie string data (which is used to identify the device type, operating system and browser), data about the online ads we have served to you and your interaction with those ads. We also work with third parties who may place cookies on your web browser to enable us and other advertisers to serve you with advertising based on your browsing and online search activity.

This may involve transferring information to countries outside of the UK and European Economic Area (which includes countries in the European Union as well as Iceland, Liechtenstein and Norway).  Where required, we will put in place appropriate data transfer mechanisms to ensure compliance with relevant data protection laws.

The list of our current cookies can be found at the end of this document.

Analytics

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

How to control and delete cookies

All Non-Essential Cookies are disabled unless you accept them using the popup window when you first enter the site in which case they will be permitted for the next 30 days before you are asked again.

Most browsers will allow you to identify which cookies are active and allow you to clear cookies from your browser either globally or for a specific site.  The ‘help’ function within your browser should tell you how, or you can find out by visiting: All about cookies - how to clear cookies or search the internet for other independent information on how to delete cookies. You can set your browser to delete all past cookies and to disallow third-party cookies.

To find out more about cookies, including how to see what cookies have been set on our browser by all websites you have visited and how to manage and delete them, you can visit Your Online Choices - Your add Choices . Alternatively, you can search the internet for other independent information on cookies.

If you delete cookies relating to this website, we will not remember things about you, and you will be treated as a first-time visitor the next time you visit the site.

Cookies used by our site

The cookies used by the site can be seen by clicking the icon in the bottom left of the site or going to the report created by CookieScript